Versand
Order Processing All orders are handcrafted and prepared at our workshop in Hanoi. Orders are processed within 1–2 business days. Made-to-order and custom pieces require 5–10 business days before dispatch; we will confirm the timeline by email after you order.
Shipping Destinations & Times We ship worldwide from Hanoi, Vietnam.
| Destination | Estimated delivery | Cost |
|---|---|---|
| Vietnam (domestic) | 2–4 business days | 40.000 VND |
| Asia–Pacific | 10–15 business days | 400.000 VND |
| North America / Europe | 10–15 business days | 400.000 VND |
| Rest of world | 10–15 business days | 400.000 VND |
Tracking A tracking number is emailed when your order ships. International orders ship with a tracked service.
Customs, Duties & Taxes International orders may incur import duties or taxes set by the destination country. These are the recipient's responsibility and are not included in the item price or shipping cost.
In-Store Pickup You're welcome to collect online orders at our store: 152 Hàng Bông, Hoàn Kiếm, Hanoi, open daily 9:00–22:00. Select "Pickup" at checkout and wait for the ready-for-pickup email.
Questions? Contact us at vietjewelers@gmail.com or +84 86 570 5484.
